Home :: FAQs
Frequently Asked Questions
What are my payment choices?
New Power Supply currently offers the following payment methods:
  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal
  • Prepaid Cashier Check / Money Order
  • Wire Transfer - Please contact New Power Supply for account information.
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Do you ship internationally?
Yes, we do ship internationally, but we only accept Wire Transfer or PayPal (We will accept PayPal payment only if your purchase amount less than $150). We do not accept international credit card. For wire transfer, please select Wire Transfer on your payment method when you check out, and we will email our bank information to you. Sorry for the inconvenience.
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How much do you charge for international freight?
When you check out, Select USPS (US Postal service) on shipping method, and the shipping cost will be displayed on the drop down menu.
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How do I pay by money order?
Please send money order to our address:
New Power Supply
705 Brea Canyon Rd., Suite #3
Walnut, CA 91789, USA

Please note that, if full payment is not received within 10 business days from the original date of order, newpowersupply.com will automatically cancel your order. All merchandises purchased through money orders/ check will be shipped after the money has been deposited and cleared by our bank.
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Can you ship to a different address than my billing?
Yes, we are able to ship to an address other than your billing address. However, in order to protect our customers from fraudulent transactions, we only ship to the address that is listed with your credit card company. Therefore, if you wish to ship to an address other than the billing address, please contact your credit card company and have them list an alternate shipping address. The procedure is done strictly to protect consumers, as well as us as a merchant. We realize that this policy may be slightly inconvenient, however it enables us to provide you with the best possible price. Thank you for your patience and understanding!
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How long will it take before it ships?
Most orders are shipped within two business days. As soon as it ships, we will e-mail you the shipping details and a tracking number. However, You may experience delays if there is any problem with the processing or verification of your billing address or credit card information.
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Did my order go through?
You will receive an acknowledgement e-mail right away on every order placed, and an Order Status e-mail will be sent upon available. If your e-mail address is incorrect or has spam filter, you may not be able to receive any e-mail from us. But you can still check your order status by login to your account, or contact us for further assistance.
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Can I change an order?
You may request a change to your order, if your order has not already been processed and shipped. Please e-mail your exact changes, order number, and customer ID number to our processing department at custserv@newpowersupply.com.
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What are my shipping method choices?
New Power Supply currently offers the following shipping methods:
  • Standard Overnight- One business day
  • Two Day Air - Two business days
  • Three Day Air - Three business days
  • Ground Service- Approximately 5 business days
  • APO/FPO Military - US Priority Mail (Restricted to Military Addresses only)
The above delivery methods do not include processing time or delivery on weekends and holidays.
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What kind of flat rate (Our Shipping) methods do you offer?
For all flat rate (Our Shipping) methods, we utilize UPS Ground or USPS Priority mail based on availability, so that we can ensure the quickest possible processing. Therefore, we are unable specify which carrier your order will be shipped through, until your order has actually shipped.
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Do you offer local pickup or will call service?
We do not offer any local pickup or will call service. All orders must be shipped out via one of our shipping carriers. We do not make ANY exceptions to this rule.
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Does New Power Supply sell or release my personal information?
New Power Supply respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site, will be used for processing purposes only. The only e-mail you will receive from New Power Supply will be in regard to your order, RMA status and other information you may have requested.
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Is the New Power Supply website secure? What kind of security is used?
We use SSL encryption and the latest technology in order to keep your shopping experience safe and secure. We also guarantee that all Customers' information's are kept confidential. Therefore, please be rest assured and relax when you purchase from newpowersupply.com.
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How do I check status on my order?
For your convenience, New Power Supply will automatically send you updates regarding any pending orders via e-mail. However, you can also obtain your order status directly through our web site.
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How do I get a tracking number?
New Power Supply will automatically send your tracking numbers via e-mail once your order has shipped.
If your e-mail address is incorrect or has spam filter, you may not be able to receive any e-mail from us. But you can still check your order status by login to your account, or contact us for further assistance.
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